AccuLift Power Lift for Norwood and Frontier Sawmills

Refund and Return Policy

At Byers TimberTech, we take pride in the quality and craftsmanship of our sawmill upgrades. If you receive a product that has a manufacturing defect, we are here to assist you with a refund or exchange. Please carefully read our refund and return policy outlined below:

• Eligibility for Refund or Exchange:

  • The product must have a manufacturing defect.
  • The defect must be reported within 10 days from the date of delivery.
  • The product must be in its original condition and packaging.

• Reporting a Manufacturing Defect:

  • To report a manufacturing defect, please contact our customer support team at ‪(406) 404-6358‬. Provide details of the defect, along with supporting documentation such as photos or videos if possible.
  • Our team will guide you through the return process and provide instructions for shipping the product back to us, if necessary.

• Refund or Exchange Options:

  • Upon verifying the manufacturing defect, we will offer you the following options: a) Refund: You will receive a full refund for the product, including any shipping charges incurred. b) Exchange: We will replace the defective product with a new one, free of charge. If the exact product is not available, we will offer a suitable alternative or store credit.

• Return Shipping:

  • If a return is required due to a manufacturing defect, we will provide a prepaid shipping label or arrange for the product to be picked up from your location.
  • Please ensure that the product is securely packaged to prevent any damage during the return shipping process.

• Processing Time:

  • We strive to process refunds and exchanges promptly once the returned product is received and inspected. Please allow 5 days for us to complete the process.

• Non-eligible Returns:

  • Returns or exchanges requested for reasons other than manufacturing defects, such as change of mind or incorrect product selection, will be handled on a case-by-case basis. Additional terms and conditions may apply.

Please note that this refund and return policy applies only to manufacturing defects and does not cover damages caused by improper installation, misuse, or normal wear and tear.

If you have any questions or concerns regarding our refund and return policy, please contact our customer support team for assistance.

• Shipping Methods: We offer reliable shipping services to customers within the continental united states. Our available shipping methods include:

  • Standard Shipping: Estimated delivery within            7-14 days
  • Expedited Shipping: Estimated delivery within           2-5 days

• Order Processing Time: Please allow 2-7 days for order processing and preparation before shipment. This time is necessary to ensure that your product is carefully inspected, packaged, and ready for delivery.

• Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed at the checkout before you finalize your purchase.

  Shipment Tracking: For most orders, we provide shipment tracking information. Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

• International Shipping: We currently offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, or fees levied by the destination country. Any additional charges or fees imposed by customs authorities are the responsibility of the recipient.

• Shipping Issues or Delays: While we strive to provide timely and reliable shipping services, please understand that unforeseen circumstances or external factors beyond our control may occasionally result in shipping delays. We will promptly communicate with you in such situations to keep you informed.

  If your package arrives damaged or if you encounter any issues with your shipment, please contact our customer support team immediately. We will work diligently to resolve the matter and ensure your satisfaction.